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Computer Systems Engineering Ltd - IT Support Options
IT Support Options
24x7 tech support, Help Desk, IT Support SLA, Computer maintenance options, budget IT support

IT Support Services designed around your needs


From flexible pre-paid hours services to affordable fixed price contracts, to IT management and complete ground-up, multi-site projects, our expert team will deliver a service that suits your exact needs and budget.

 


We can act as your comprehensive IT support desk, or simply call on us to provide expert support for your IT department whenever you need it. We’ll work with you as an extension of your business, combining all the benefits of a specialist consultancy with the responsiveness of an in-house team - minus the overhead.

Our family of talent includes fully qualified engineers, project managers and consultants, all of whom will work seamlessly towards keeping your systems running at optimum efficiency – 24/7.


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Support Options

CSE offer flexible computer support options to suit all needs and budgets, including fully managed , remote and complementary IT support contracts. Our team of highly experienced and qualified engineers are able to offer advice and guidance on the level of service needed to help you deal with any eventuality.

Full On-site Support

All the benefits of a specialist in-house IT department - without the overhead...<br /> <br /> We take complete responsibility for every aspect of your IT Support requirement, including computer maintenance, IT management, 24/7 emergency call out services, security, networks, backup, recovery and monitoring.

Remote Support

Solve technical problems at the end of a telephone or at the click of a mouse - fast, cost-effective and in plain English...

Keep your IT systems performing at peak efficiency, and at a fraction of the cost of employing a full-time IT professional.

Tailored Support

On-site visits may be paid for at a one-off hourly rate. Alternatively, you can pre-buy blocks of on-site time to use as and when required. Our aim always is to provide flexible payment and support options to suit every type of business. This is more cost-effective than paying for ad-hoc call-outs, and gives you the peace of mind that in the event of a systems crash dependable help is always at hand.

24x7 Tech Support

For those businesses which rely on round the clock system uptime, we deliver comprehensive all-night, weekend and rapid response support coverage. Whatever the hour and whatever the problem you can expect to speak to a human being - no call queuing or voicemail systems. Your call will be answered promptly by our friendly UK helpdesk - 24/7. We'll solve your problem. You can depend on it.

Complementary Support

We are able to operate as an integral part of your in-house IT department. We'll provide practical expertise to support your internal IT team to solve problems whenever and wherever assistance is required. Simply let us know the level of service you want and we'll tailor a competitive package to your exact needs.

Business Continuity Planning

Irretrievable data loss can spell the death of a business. Customer records, financial systems, VAT and tax returns, business documents and email archives - they are all vital to maintain business continuity. Yet more than half of businesses fail to maintain an adequate back-up system to keep their data fully protected.

IT Management

The complex IT Management requirements of modern businesses demand a level of skill that many organisations simply cannot provide in-house. If you believe that zero downtime is essential to the running of your business, you need to be confident that your provider is up to the job.

Consultancy

Expert help when you need it most. Keeping ahead in business often means taking advantage of the latest technology. If you have an IT project that you need help implementing, we can provide consultancy.

License & Asset Management

Business systems are a major investment and need to be properly managed. Find out more about how we can help you protect these assets.

Plan Ahead for Winter; keep staff working

Following the coldest winter for three decades, which caused widespread disruption to businesses, forecasters are predicting another harsh, snow-filled winter in the coming months.

During the height of January's chaos, the FPB (Forum of Private Business) estimated the UK's small business community was losing up to £230 million a day - a figure small to medium enterprise's can ill afford to bear in the current economic climate.